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Warning Text %XTableStyleMedium9PivotStyleLight16`FWTable 19  ;/J11Type of assistance or program(Forms and publications (paper products): AutomatedLive3Assistance provided through the Internet (IRS.gov):Number of visitsNumber of page views*Volunteer Tax Preparation Assistance sites)Account questions (percentage accurate) )Tax law questions (percentage accurate) +Accuracy of toll-free telephone assistance:Toll-free assistance calls [1]:Disaster Recovery Centers.Taxpayer education and tax return preparation:Taxpayers assisted:State incidentsCounty/city incidentsJVolunteers assisting in taxpayer education and return preparation programs6Taxpayer Assistance Center contacts [2] "Disaster and emergency assistance: Number or percentageOnline payment agreements2Orders for forms, publications, and paper productsIRS Web site usage [4]:"Preparer Tax Identification Number2Online Employer Identification Number applicationseReturns prepared through Volunteer Income Tax Assistance and Tax Counseling for the Elderly programs  Where s My Refund USOURCE: Wage and Investment, Strategy and Finance, Operations Planning and Analysis.Number of downloads [5]* Where s My Economic Stimulus Payment [6]Transcript Delivery System [7]Disclosure authorizations [8]Disaster incidents [9]:Table 19. Taxpayer Assistance and Education Programs for Individual Taxpayers, by Type of Assistance or Program, Fiscal Year 2010!Call or walk-in assistance, totalLibraries, banks, postal service distribution sites, grocery stores, copy centers, and office supply outlets stocking paper products [3][8] Eligible tax practitioners may electronicallyrequest authorization to receive a client stax account information or to represent the client before the IRS.This e-service expedites processing and issues a real-time acknowledgment of accepted submissions.[9] Reflects events declared by the Federal Emergency Management Agency as major disaster areas for which the IRS granted administrative tax relief. Some States and counties/cities were affected more than once. :[7] The Transcript Delivery System enables authorized tax practitioners to order tax account, tax return transcript, and other tax information for their business and individual clients.These documents are returned to the practitioner s computer through a secure online connection within minutes of the request. *[2] Includes contacts at 401 sites where taxpayers are served at IRS Taxpayer Assistance Centers and alternative IRS sites (libraries and post offices). Excludes Volunteer Income Tax Assistance and Tax Counseling for the Elderly sites, which are shown separately in the last section of this table.[3] Represents the number of organizations distributing forms and publications. Each organization may have multiple branches. -Individual electronic transactions, total [6] Toll-free disaster hot line [10][5] The number of downloads was incorrectly reported as 213.3 million in  Internal Revenue Service FY 2010 Management Discussion and Analysis At a Glance and has been revised to 220.3 million as of January 2011. [4] An increasing number of taxpayers receive assistance via www.IRS.gov. This online assistance is reported as visits, page views, and downloads. A Web site visit is a session that begins when a user views his or her first Web page and ends when the user leaves the IRS.gov Web site. Users may access multiple Web pages during a single visit to the IRS Web site, these are counted as page views. A download is the process of copying a file, such as Form 1040, from the IRS.gov Web site to the user s personal computer. [6] The number of Individual Electronic Transactions decreased for Fiscal Year 2010 since the number of  Where s My Economic Stimulus Payment electronic transactions decreased significantly. These Economic Stimulus Payments were special payments associated with the Economic Stimulus Act of 2008 and were generally provided to taxpayers in 2008 and 2009. Eligible taxpayers whose circumstances changed may have claimed a Rebate Recovery Credit to receive some or all of the unpaid portion of an Economic Stimulus Payment. 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Taxpayer Assistance and Education Programs for Individual Taxpayers, by Type of Assistance2011-03-08T00:00:00Z F&Microsoft Office Excel 2003 WorksheetBiff8Excel.Sheet.89qCompObj r