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Warning Text�?� � Warning Text ���%�X��TableStyleMedium9PivotStyleLight16`�tVTable 19������  ;5�����99Type of assistance or program(Forms and publications (paper products): AutomatedLive3Assistance provided through the Internet (IRS.gov):Number of visitsNumber of page views*Volunteer Tax Preparation Assistance sites)Account questions (percentage accurate) )Tax law questions (percentage accurate) +Accuracy of toll-free telephone assistance:Toll-free assistance calls [1]:Taxpayers assisted:State incidentsCounty/city incidentsJVolunteers assisting in taxpayer education and return preparation programs6Taxpayer Assistance Center contacts [2] "Disaster and emergency assistance: Number or percentage2Orders for forms, publications, and paper products2Online Employer Identification Number applications�[1] Includes calls answered by Customer Account Services and automated calls (including TeleTax and Tax Exempt and Government Entities Division), but excludes calls answered by Automated Collection Services."Call and walk-in assistance, total Where s My Refund inquiries+Number of toll-free disaster hot line callsGTaxpayer education and tax return preparation for individual taxpayers:Number of participantsATaxpayer outreach for small business and self-employed taxpayers:Electronic transactions, totalrTable 19. Selected Taxpayer Assistance and Education Programs, by Type of Assistance or Program, Fiscal Year 2013�1,866,531,484 �217,543,355mFederal returns prepared through Volunteer Income Tax Assistance and Tax Counseling for the Elderly programs �[2] Includes contacts at 390 IRS Taxpayer Assistance Centers and alternative IRS sites (libraries and post offices). Excludes Volunteer Income Tax Assistance and Tax Counseling for the Elderly sites, which are shown separately in this table.Number of downloads [5]IRS Video Portal views [6]Disclosure authorizations [8]5Electronic Filing Personal Identification Numbers [9]Disaster incidents [10]:>Number of taxpayers assisted at Disaster Recovery Centers [11]Number of events [12]2Number of electronic newsletter subscriptions [13]�[6] The IRS Video Portal provides information through audio and video presentations, as well as webinars (electronic seminars) on a variety of tax-related topics.1[7] The Transcript Delivery System enables authorized tax practitioners to order tax account, tax return transcript, and other tax information for their business and individual clients.�Requests are returned to the practitioner s computer through a secure online connection within minutes of the request.[8] Eligible tax practitioners may electronically�request authorization to receive a client s�tax account information or to represent the client before the IRS.�This e-service expedites processing and issues a real-time acknowledgment of accepted submissions.�[9] An Electronic Filing Personal Identification Number can be used in lieu of the prior-year adjusted gross income to verify a taxpayer's identify for electronic filing.�[10] Reflects events for which the Federal Emergency Management Agency designated major disaster areas and the IRS granted administrative tax relief.�[12] Includes Tax Practitioner Institutes, Small Business Forums, Small Business Tax Workshops, tax practitioner and payroll provider meetings, governmental contacts, and miscellaneous stakeholder meetings and events.�[13] Includes electronic newsletter subscriptions targeted to small business owners, to tax professionals, and to payroll providers.�[3] Represents the number of organizations that distribute paper forms and publications or make reproducible forms and publications available. Some organizations may have multiple sites.�[11] The number of taxpayers assisted at Disaster Recovery Centers increased to 7,392 in Fiscal Year 2013 from 2,120 in Fiscal Year 2012. This increase was related to Hurricane Sandy.�[4] An increasing number of taxpayers receive assistance via IRS.gov. This online assistance is reported as visits, page views, and downloads. A Website visit is a session that begins when a user views his or her first Webpage and ends when the user leaves the IRS.gov Website. Users may access multiple Webpages during a single visit to the IRS Website; these are counted as page views. 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