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Warning Text %XTableStyleMedium9PivotStyleLight168dq:F3ffff̙̙3f3fff3f3f33333f33333\`VTable 19  ;6888Type of assistance or program(Forms and publications (paper products): AutomatedLive3Assistance provided through the Internet (IRS.gov):Number of visitsNumber of page views*Volunteer Tax Preparation Assistance sites)Account questions (percentage accurate) )Tax law questions (percentage accurate) +Accuracy of toll-free telephone assistance:Toll-free assistance calls [1]:State incidentsCounty/city incidentsJVolunteers assisting in taxpayer education and return preparation programs6Taxpayer Assistance Center contacts [2] "Disaster and emergency assistance: Number or percentage2Orders for forms, publications, and paper products2Online Employer Identification Number applications[1] Includes calls answered by Customer Account Services and automated calls (including TeleTax and Tax Exempt and Government Entities Division), but excludes calls answered by Automated Collection Services."Call and walk-in assistance, total Where s My Refund inquiriesGTaxpayer education and tax return preparation for individual taxpayers:Number of participantsATaxpayer outreach for small business and self-employed taxpayers:Electronic transactions, totalmFederal returns prepared through Volunteer Income Tax Assistance and Tax Counseling for the Elderly programs Number of downloads [5]IRS Video Portal views [6]Disaster incidents [10]:Number of events [12][6] The IRS Video Portal provides information through audio and video presentations, as well as webinars (electronic seminars) on a variety of tax-related topics.1[7] The Transcript Delivery System enables authorized tax practitioners to order tax account, tax return transcript, and other tax information for their business and individual clients.Requests are returned to the practitioner s computer through a secure online connection within minutes of the request.[10] Reflects events for which the Federal Emergency Management Agency designated major disaster areas and the IRS granted administrative tax relief.[3] Represents the number of organizations that distribute paper forms and publications or make reproducible forms and publications available. Some organizations may have multiple sites.IRS Website usage [4]:1Transcript Delivery System requests fulfilled [7]5Number of non-IRS outlets stocking paper products [3]rTable 19. Selected Taxpayer Assistance and Education Programs, by Type of Assistance or Program, Fiscal Year 20145Electronic Filing Personal Identification Numbers [8]Interactive tax assistant [9]Taxpayers assisted [11]:9Number of taxpayers assisted at Disaster Recovery Centers[12] Includes Tax Practitioner Institutes, Small Business Forums, Small Business Tax Workshops, tax practitioner and payroll provider meetings, governmental contacts, and miscellaneous stakeholder meetings and events. Includes virtual technology-based sessions. [9] The interactive tax assistant is a tax law resource that takes taxpayers through a series of questions and provides answers to their tax law questions.[8] An Electronic Filing Personal Identification Number can be used in lieu of the prior-year adjusted gross income to verify a taxpayer's identify for electronic filing.*Number of toll-free disaster hotline callsO[11] Both the number of toll-free disaster hotline calls and the number of taxpayers assisted at Disaster Recovery Centers decreased from Fiscal Year (FY) 2013 when the IRS assisted taxpayers after Hurricane Sandy. In FY 2013, the IRS assisted 7,392 taxpayers at Disaster Recovery Centers with 50,078 toll-free disaster hotline calls.%Electronic newsletter subscriptions: >Number targeted to small business owners and payroll providers$Number targeted to tax professionals[5] In Fiscal Year 2014, the download statistic decreased relative to 2013 due primarily to a change in the Web-metrics available after the March 2013 release of the redesigned IRS.gov Website.[2] Includes contacts at 383 IRS Taxpayer Assistance Centers. Excludes Volunteer Income Tax Assistance and Tax Counseling for the Elderly sites, which are shown separately in this table.[4] An increasing number of taxpayers receive assistance via IRS.gov. This online assistance is reported as visits, page views, and downloads. A Website visit is a session that begins when a user views his or her first Webpage and ends when the user leaves the IRS.gov Website. Users may access multiple Webpages during a single visit to the IRS Website; these are counted as page views. A download is the process of copying a file, such as Form 1040, from the IRS.gov Website to the user s personal computer. 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Taxpayer Assistance and Education Programs for Individual Taxpayers, by Type of Assistance2011-03-08T00:00:00Z  !"#$%&'()*+,-./0123456789:;<=>?@ABDEFGHIJLMNOPQRRoot Entry FWorkbookSummaryInformation(CDocumentSummaryInformation8K