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The Taxpayer Advocate Service is an independent organization within the IRS that helps taxpayers resolve problems with the IRS, protects taxpayers' rights under the Taxpayer Bill of Rights, and recommends changes that will prevent the problems. [1] The table displays the number of cases received for the top fifteen primary issues reported to the Taxpayer Advocate Service (TAS) in Fiscal Year 2017. TAS cases can have more than one issue but they are categorized by their primary issue. TAS generally receives cases from any of the following sources: IRS employee referrals based on IRS guidance; direct taxpayer requests for assistance (by phone, in person, outreach activities, or through correspondence); practitioners; and congressional office referrals. Of the 167,336 TAS case receipts, 10,605 receipts, or 6.3 percent of all receipts, were from congressional offices on behalf of their constituents. Cases may be received in one fiscal year and closed in another. Table 20. Taxpayer Advocate Service: Post-filing Taxpayer Assistance Program, by Type of Primary Issue and Relief,
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