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Type of primary issue and relief\Taxpayer Advocate Service cases received, top fifteen receipts by type of primary issue [1]:Earned Income Tax CreditsUnpostable and Rejected Return>Taxpayer Advocate Service cases closed, by type of relief [1]:�[4] Affordable Care Act (ACA) issues include cases involving the ACA Premium Tax Credit, the ACA Individual Shared Responsibility Payment, and other ACA-related tax provisions.�NOTE: The Taxpayer Advocate Service is an independent organization within the IRS that helps taxpayers resolve problems with the IRS, protects taxpayers' rights under the Taxpayer Bill of Rights, and recommends changes that will prevent the problems.�Table 20. Taxpayer Advocate Service: Post-filing Taxpayer Assistance Program, by Type of Primary Issue and Relief, Fiscal Year 2018[b&Taxpayer Protection Program Issues [2] All OthersOpen ExaminationExamination Reconsideration Returned and Stopped Refunds �[5] Under the Automated Underreporter (AUR) Program, the IRS uses information returns from third parties to identify unreported income on returns filed by taxpayers. TAS receipts identified as Closed AUR are closed AUR cases under reconsideration.j[6] The National Taxpayer Advocate has the authority to issue a Taxpayer Assistance Order (TAO) when a taxpayer is suffering or about to suffer a significant hardship as a result of the manner in which the Internal Revenue laws are being administered if relief is not granted. A TAO directs an IRS organizational unit to take a specific action or to review, expedite consideration of, or reconsider a taxpayer s case. However, in the majority of cases, the Taxpayer Advocate Service can resolve taxpayers issues without issuing TAOs. Taxpayer Assistance Orders may be issued in one fiscal year and closed in another.�[7] An individual taxpayer issue is a single issue (applicable to an individual, corporation, or other entity) that requires a change or modification to an account.�[8] A systemic issue requires a change or modification to an established IRS procedure, process, or operation (e.g., computer program) that potentially impacts more than one taxpayer.[9] Less than 0.05 percent.Y[10] Another IRS division provided relief before Taxpayer Advocate Service intervention.$Taxpayer Assistance Order issued [6]'No Taxpayer Assistance Order issued [6] Individual taxpayer issue [7] Systemic issue [8] *Taxpayer Assistance Order rescinded [6] 4No relief provided by Taxpayer Advocate Service [10][9]�[2] Implemented in FY 2016 and includes cases detected through the Taxpayer Protection Program process as potential stolen identity returns.+Closed Automated Underreporter Program [5]Affordable Care Act [4] �[1] This table displays the total number of cases received by the Taxpayer Advocate Service (TAS) in Fiscal Year 2018, as well as the top fifteen types of primary issues. TAS cases can have more than one issue but they are categorized by their primary issue. TAS generally receives cases from any of the following sources: IRS employee referrals based on IRS guidance; direct taxpayer requests for assistance (by phone, in person, outreach activities, or through correspondence); practitioners; and congressional office referrals. Of the 216,792 TAS case receipts, 10,097 receipts, or 4.7 percent of all receipts, were from congressional offices on behalf of their constituents. 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