IRS kh?ng ch? ??ng li¨ºn l?c v?i ng??i ?¨®ng thu? qua email, tin nh?n hay m?ng x? h?i ?? y¨ºu c?u th?ng tin c¨¢ nh?n ho?c t¨¤i ch¨¢nh. ?i?u n¨¤y c¨® th? g?m y¨ºu c?u s? PIN, m?t kh?u hay th?ng tin t??ng t? cho th? t¨ªn d?ng, t¨¤i kho?n ng?n h¨¤ng hay t¨¤i kho?n kh¨¢c.
B¨¢o c¨¢o t?t c? c¨¢c email kh?ng mu?n - bao g?m ti¨ºu ?? email ??y ?? - t? x?ng l¨¤ IRS ho?c c? quan ch?c n?ng li¨ºn quan ??n IRS t?i phishing@irs.gov. N?u b?n b? m?t ti?n do s? vi?c li¨ºn quan ??n IRS th¨¬ b¨¢o c¨¢o v?n ?? n¨¤y ??n , &²Ô²ú²õ±è;±¹¨¤ . M?i ng??i c?ng c¨® th? chuy?n ti?p email ??n b? ph?n x? l? h¨¤nh vi l?m d?ng c?a nh¨¤ cung c?p d?ch v? Internet c?a b?n.
GHI CH?: b?n c¨® th? nh?n tr? gi¨²p v? h?u h?t c¨¢c v?n ?? v? thu? tr?c tuy?n ho?c qua ?i?n tho?i.
B?n nh?n m?t email n¨®i r?ng ???c g?i t? IRS&²Ô²ú²õ±è;±¹¨¤ y¨ºu c?u th?ng tin c¨¢ nh?n, thu? li¨ºn quan ??n kho?n ??u t? l?n, th?a k? ho?c tr¨²ng x? s?.
- ??ng h?i ?¨¢p
- ??ng m? b?t c? ?¨ªnh k¨¨m n¨¤o. Ch¨²ng c¨® th? ch?a c¨¢c m? ??c nhi?m ±¹¨¤o m¨¢y t¨ªnh ho?c ?i?n tho?i di ??ng c?a b?n.
- ??ng b?m ±¹¨¤o b?t c? ???ng n?i n¨¤o. ??n trang b?o v? danh t¨ªnh c?a ch¨²ng t?i n?u b?n ?? b?m ±¹¨¤o c¨¢c ???ng n?i trong email ho?c trang m?ng ±¹¨¤ ?? nh?p th?ng tin b?o m?t.
- G?i ti¨ºu ?? email ??y ?? (ti?ng Anh) ho?c chuy?n ti?p email nguy¨ºn tr?ng ??n phishing@irs.gov. Kh?ng chuy?n ti?p ?nh ch?p m¨¤n h¨¬nh ho?c h¨¬nh ?nh qu¨¦t c?a email v¨¬ ?i?u n¨¤y s? lo?i b? th?ng tin c¨® gi¨¢ tr?..
- ³Ý¨®²¹&²Ô²ú²õ±è;±ð³¾²¹¾±±ô&²Ô²ú²õ±è;²µ?³¦
C¨² ?i?n tho?i m?o danh n¨®i r?ng g?i t? IRS ¨C c?ng nh? c¨¢c c¨² g?i kh?ng mong mu?n kh¨¢c (nh? g?i ti?p th? t? ??ng, trao th??ng gi?, h? tr? k? thu?t, th?ng tr¨° c¨¢ c??c, v.v¡) v?n l¨¤ nh?ng tr¨° l?a g?t ph? bi?n. Kh¨®a nh?ng c¨² g?i n¨¤y l¨¤ m?t trong nh?ng chi?n l??c ng??i ?¨®ng thu? n¨ºn d¨´ng. C¨® s?n nhu li?u kh¨®a c¨² g?i ±¹¨¤ d? d¨¤ng c¨¤i ??t cho ?i?n tho?i di ??ng. IRS kh?ng ch?ng nh?n cho b?t c? gi?i ph¨¢p hay nh?n hi?u n¨¤o, n¨ºn c¨® m?t ±¹¨¤i l?a ch?n s?n c¨® l¨¤:
N?u b?n nh?n c¨² g?i t? ng??i kh¨¢c n¨®i r?ng h? g?i t? IRS nh?ng b?n nghi ng? h? kh?ng ph?i nh?n vi¨ºn c?a IRS:
- Xem th?ng tin t¨¤i kho?n thu? tr¨ºn tr?c tuy?n hay xem l?i c¨¢c t¨´y ch?n thanh to¨¢n t?i IRS.gov ?? bi?t s? ti?n n? th?c t?
- N?u ng??i g?i l¨¤ nh?n vi¨ºn c?a IRS c¨® nhu c?u ch¨¢nh ?¨¢ng ?? li¨ºn l?c v?i b?n th¨¬ g?i l?i cho h? b?ng c¨¢c t¨¤i nguy¨ºn tr?c tuy?n ph¨´ h?p
N?u ng??i g?i kh?ng ph?i l¨¤ nh?n vi¨ºn c?a IRS&²Ô²ú²õ±è;±¹¨¤ kh?ng c¨® nhu c?u ch¨¢nh ?¨¢ng ?? li¨ºn l?c v?i b?n ±¹¨¤ b?t k? b?n c¨® l¨¤ n?n nh?n c?a vi?c l?a ??o hay kh?ng, h?y khai b¨¢o v? vi?c cho c? quan c?ng lu?t th¨ªch h?p:
- N?u li¨ºn quan ??n IRS, h?y khai b¨¢o cho .
- N?u li¨ºn quan ??n B? T¨¤i ch¨ªnh, h?y khai b¨¢o cho T?ng Thanh tra c?a B? T¨¤i ch¨ªnh (TIG) qua oigccounsel@oig.treas.gov
H?y khai b¨¢o cu?c g?i gian l?n qua ?i?n tho?i li¨ºn quan ??n IRS hay B? T¨¤i ch¨ªnh ??n phishing@irs.gov (Ch? ??: IRS Phone Scam (L?a g?t IRS qua ?i?n tho?i)).
??i v?i b?t k? c¨² g?i gian l?n n¨¤o, sau khi nghe tin nh?n, kh?ng cung c?p b?t k? th?ng tin n¨¤o ±¹¨¤ g¨¢c m¨¢y. Khi khai b¨¢o c¨² g?i gian l?n, xin cho bi?t:
- S? ?i?n tho?i c?a ng??i g?i (nh? ID ng??i g?i)
- S? ?i?n tho?i b?n ???c h??ng d?n ?? g?i l?i
- M? t? t¨®m t?t n?i dung cu?c g?i
N?u c¨® th? ???c, xin cho bi?t:
T¨ºn c?a nh?n vi¨ºn
- S? tr¨ºn th? nh?n vi¨ºn
- Ng¨¤y ±¹¨¤ gi? ch¨ªnh x¨¢c b?n nh?n (c¨¢c) c¨² g?i
- V? tr¨ª ??a l? ±¹¨¤ m¨²i gi? n?i b?n nh?n c¨² g?i n?u c¨® th? ???c
Ngo¨¤i ra, xin ?? n?p khi?u n?i ??n:
.
- . Ng??i ti¨ºu d¨´ng n¨ºn ch?n m?u ¡°phone (?i?n tho?i)¡± r?i ch?n ¡°Unwanted Calls (C¨² g?i kh?ng mong mu?n )¡± b¨ºn d??i ¡°Phone Issues (V?n ?? v? ?i?n tho?i )¡±, ±¹¨¤ cho bi?t th?ng tin chi ti?t v? c¨² g?i trong m? t? c?a than phi?n
- qua m?u khi?u n?i c?a h? (c? ch? b¨¢o c¨¢o s? kh¨¢c nhau t¨´y ±¹¨¤o ti?u bang)
V¨¤o trang nh¨¤ c?a IRS&²Ô²ú²õ±è;±¹¨¤ t¨¬m s? c?a th?, th?ng b¨¢o ho?c m?u ??n. Xin l?u ? nh?ng k? l?a g?t th??ng s?a ??i c¨¢c th? ±¹¨¤ m?u ??n ch¨ªnh th?ng c?a IRS. B?n c?ng c¨® th? t¨¬m th?ng tin t?i Am hi?u Th?ng b¨¢o ho?c Th? c?a IRS g?i cho b?n hay t¨¬m M?u ??n ±¹¨¤ H??ng d?n (ti?ng Anh). Xem C¨¢ch n¨¤o ?? bi?t ng??i g?i ?i?n hay ??n nh¨¤ th?c s? l¨¤ IRS (ti?ng Anh) ?? bi?t th¨ºm th?ng tin.
N?u ?¨® l¨¤ m?u h?p l? th¨¬ b?n s? t¨¬m th?y ch? d?n v? c¨¢ch h?i ?¨¢p. N?u ph?i ?i?n th?ng tin ±¹¨¤o m?u ±¹¨¤ m?u n¨¤y do ng??i li¨ºn l?c ?¨¢ng ng? cung c?p th¨¬ b?n n¨ºn ki?m ch?ng xem m?u n¨¤y c¨® gi?ng v?i m?u tr¨ºn IRS.gov kh?ng b?ng c¨¢ch t¨¬m M?u ??n ±¹¨¤ H??ng d?n (ti?ng Anh).
N?u b?n kh?ng t¨¬m th?y th?ng tin tr¨ºn m?ng l??i c?a ch¨²ng t?i ho?c th?y ch? d?n kh¨¢c v?i nh?ng ch? d?n trong th?, th?ng b¨¢o ho?c m?u th¨¬ d¨´ng c¨¢c t¨¤i nguy¨ºn tr?c tuy?n th¨ªch h?p.
N?u b?n x¨¢c ??nh ??y kh?ng ph?i m?u h?p l? th¨¬ b¨¢o c¨¢o s? vi?c ??n &²Ô²ú²õ±è;±¹¨¤ phishing@irs.gov.
T? n?m 2016, phishing@irs.gov nh?n email t? c¨¢c t? ch?c b? l?a g?t v? W2 b?ng x?m ph?m email doanh nghi?p (business email compromise, hay BEC)/l?a g?t email doanh nghi?p (business email spoofing, hay BES).
L?a g?t n¨¤y c¨® nhi?u h¨¬nh th?c (nh? h¨®a ??n gi?, th? qu¨¤ t?ng, chuy?n ti?n, kh? ??c/k? g?i v.v¡). Ch? li¨ºn l?c v?i IRS n?u ?¨® l¨¤ l?a g?t v? W2. B?n c¨® th? b¨¢o c¨¢o l?a g?t v? W2 ??n IRS ¨C d¨´ b?n c¨® l¨¤ n?n nh?n hay kh?ng ¨C ±¹¨¤ b?n n¨ºn b¨¢o c¨¢o b?t c? l?a g?t BEC/BES n¨¤o cho .
N?u b?n l¨¤ n?n nh?n c?a ki?u l?a ??o n¨¤y (nh? b?n ?? h?i ?¨¢p khi g?i W2) th¨¬ h?y g?i email ??n [email protected]&²Ô²ú²õ±è;±¹¨¤ c?ng g?i to¨¤n b? ti¨ºu ?? email ??n phishing@irs.gov (Ch? ??: W2 Scam (L?a ??o W2)).
N?u b?n b? ki?u l?a ??o n¨¤y nh?ng kh?ng g?i b?t c? th?ng tin n¨¤o th¨¬ xin g?i to¨¤n b? ti¨ºu ?? email ??n phishing@irs.gov (Ch? ??: W2 Scam (L?a ??o W2)).
N?u b?n khai b¨¢o l?a ??o W2 ??n phishing@irs.gov th¨¬ xin cho bi?t r? b?n c¨® l¨¤ n?n nh?n kh?ng.
H?y xem:
IR-2016-34, IRS C?nh B¨¢o C¨¢c Chuy¨ºn Gia Nh?n S? ±¹¨¤ Ti?n L??ng v? ?m M?u L?a ??o Li¨ºn Quan ??n W2 (ti?ng Anh)
IR-2017-130, ??ng M?c B?y, B??c 6: C?nh gi¨¢c v?i Email L?a ??o W-2 (ti?ng Anh)
Xem C¨¢ch n¨¤o ?? t?i ki?m ch?ng li¨ºn l?c l¨¤ t? IRS?
N?u b?n th?y li¨ºn l?c kh?ng ch¨ªnh th?ng:
- N?u l?a g?t li¨ºn quan ??n IRS th¨¬ b¨¢o c¨¢o s? vi?c ??n phishing@irs.gov, , , &²Ô²ú²õ±è;±¹¨¤ .
- N?u l?a g?t li¨ºn quan ??n thu?, b¨¢o c¨¢o cho phishing@irs.gov ±¹¨¤
N?u b?n l¨¤ n?n nh?n c?a s? vi?c v? an ninh th¨¬ xem ?n ph?m 4557 (ti?ng Anh)&²Ô²ú²õ±è;±¹¨¤ li¨ºn l?c v?i Li¨ºn k?t b¨ºn li¨ºn quan (stakeholder liason, SL) (ti?ng Anh).
Vui l¨°ng b¨¢o c¨¢o t¨¤i kho?n m?ng x? h?i ?? th¨ºm cho nh¨¤ cung c?p m?ng x? h?i th¨ªch h?p.
Vui l¨°ng g?i k¨¨m URL ??y ?? c?a t¨¤i kho?n m?ng x? h?i ±¹¨¤ b¨¢o c¨¢o v? vi?c t?i phishing@irs.gov, , , ±¹¨¤ .
L¨¤m g¨¬ n?u t?i nh?n m?t email kh?ng mu?n nh?c ??n IRS hay thu?? (c?p nh?t ng¨¤y 19 th¨¢ng 1, 2024)
Vui l¨°ng g?i ti¨ºu ?? email ??y ?? (ti?ng Anh) ??n phishing@irs.gov ±¹¨¤ b? ph?n ch?ng l?m d?ng c?a nh¨¤ cung c?p d?ch v? Internet c?a b?n.
B¨¢o c¨¢o cho .
H?u h?t c¨¢c th? g?i qua ???ng b?u ?i?n Hoa K? t? IRS s? bao g?m m?t ch? c¨¢i ho?c s?. Xem C¨¢ch n¨¤o ?? t?i ki?m ch?ng li¨ºn l?c l¨¤ t? IRS? Trong m?t s? tr??ng h?p, th? c¨® th? kh?ng ph?i t? IRS m¨¤ t? c¨¢c c? quan thu n? t? nh?n (ti?ng Anh).
Nh?ng l¨¢ th? (ti?ng Anh) kh¨¢c c¨® th? l¨¤ nh?ng ng??i g?i th? kh?ng ???c y¨ºu c?u t? c¨¢c c?ng ty gi?m n? thu? ho?c gi?i quy?t thu?.
H?y b¨¢o c¨¢o nh?ng ng??i g?i th? n¨¤y cho ±¹¨¤ . ?y ban Th??ng m?i Li¨ºn bang cung c?p h??ng d?n ?? .
H?y li¨ºn h? v?i c?a v?n ph¨°ng b?o v? ng??i ti¨ºu d¨´ng c?a b?n.
Li¨ºn h? v?i c?ng ty th? t¨ªn d?ng c?a b?n ?? tranh ch?p c¨¢c kho?n ph¨ª ±¹¨¤ b¨¢o c¨¢o c?ng ty v?i .
IRS cung c?p th?ng tin v? c¨¢ch l?y EIN.
C¨® l?a g?t li¨ºn quan ??n M?u W8-BEN (ti?ng Anh) gi?. N?u b?n l¨¤ c?ng d?n ngo?i qu?c th¨¬ xin ??n trang nh¨¤ c?a FATCA (ti?ng Anh).
M?t khi b?n x¨¢c ??nh ?i?u n¨¤y kh?ng ch¨ªnh th?ng th¨¬ b¨¢o c¨¢o s? vi?c ??n &²Ô²ú²õ±è;±¹¨¤ phishing@irs.gov (Ch? ??: Fax).
N?u b?n l¨¤ c?ng d?n Hoa K? c? ng? t?i Hoa K? ho?c c¨¢c v¨´ng l?nh th? c?a Hoa K? hay c?ng d?n Hoa K? s?ng ? n??c ngo¨¤i.
- ?i?n th?ng tin ±¹¨¤o m?u khi?u n?i ph¨´ h?p c?a
- Chuy?n email ??n phishing@irs.gov (Ch? ??: Stock (C? ph?n))
- N?u b?n l¨¤ n?n nh?n b? tr?m ti?n ho?c danh t¨ªnh th¨¬ ?? n?p khi?u n?i ??n ±¹¨¤ . Vui l¨°ng xem c?a C?c ?i?u tra Li¨ºn bang. phishing@irs.gov c?a IRS kh?ng h? tr? kh?c ph?c t?n th?t ti?n t?.
N?u b?n kh?ng ph?i l¨¤ c?ng d?n Hoa K? ±¹¨¤ c? ng? ngo¨¤i Hoa K?.
- ?i?n th?ng tin ±¹¨¤o m?u than phi?n ph¨´ h?p c?a
- Li¨ºn l?c v?i ng??i ?i?u h¨¤nh ch?ng kho¨¢n ±¹¨¤ ?? n?p than phi?n.
- Chuy?n email??n phishing@irs.gov (Ch? ??: Stock (C? ph?n))
- N?u b?n l¨¤ n?n nh?n b? tr?m ti?n ho?c danh t¨ªnh th¨¬ b¨¢o c¨¢o khi?u n?i ??n .
- ??ng h?i ?¨¢p.
- ??ng m? b?t c? ?¨ªnh k¨¨m n¨¤o. C¨¢c t?p ?¨ªnh k¨¨m c¨® th? ch?a c¨¢c m? ??c nhi?m ±¹¨¤o m¨¢y ?i?n to¨¢n ho?c ?i?n tho?i di ??ng c?a b?n.
- ??ng b?m ±¹¨¤o b?t c? ???ng d?n n¨¤o. N?u b?n l? b?m ±¹¨¤o c¨¢c ???ng d?n trong SMS nghi ng? ±¹¨¤ cho bi?t th?ng tin b?o m?t, ??n trang Trung t?m v? tr?m c?p danh t¨ªnh .
- B¨¢o c¨¢o tin nh?n ??n (SPAM).
- Vui l¨°ng bao g?m c? m? s? ng??i g?i ±¹¨¤ n?i dung th? trong email c?a b?n t?i phishing@irs.gov. T?o m?t email m?i. Sao ch¨¦p m? s? ng??i g?i t? tin nh?n ±¹¨¤ d¨¢n ±¹¨¤o email. Nh?n ±¹¨¤ gi? ±¹¨¤o n?i dung tin nh?n v?n b?n, ch?n Sao ch¨¦p, d¨¢n ±¹¨¤o c¨´ng m?t email ±¹¨¤ g?i ??n phishing@irs.gov. N?u b?n kh?ng th? sao ch¨¦p m? s? ng??i g?i ho?c n?i dung tin nh?n, vui l¨°ng chuy?n ti?p ?nh ch?p m¨¤n h¨¬nh c?a tin nh?n t?i phishing@irs.gov. Tin nh?n D?ch v? Nh?n tin ?a ph??ng ti?n (MMS) c¨® th? y¨ºu c?u b?n l?u t?p ?¨ªnh k¨¨m r?i ?¨ªnh k¨¨m t?p ?? l?u ±¹¨¤o email t?i phishing@irs.gov.
- X¨®a tin nh?n g?c.
- ?? bi?t th¨ºm th?ng tin, h?y xem video c?a IRS v? .
Kh?ng n¨ºn g?i email m?i ch¨¤i kh?ng li¨ºn quan ??n IRS, B? T¨¤i ch¨ªnh ±¹¨¤ thu? t?i phishing@irs.gov.
N?u b?n nh?n m?t email m?i ch¨¤i ?¨¢ng ng? kh?ng n¨®i r?ng g?i t? IRS, chuy?n email nguy¨ºn b?n ??n reportphishing@antiphishing.org, b? ph?n ch?ng l?m d?ng c?a nh¨¤ cung c?p d?ch v? internet c?a b?n, .
N?u b?n nh?n m?t email nghi ng? c¨® ch?a m? ??c ho?c ?¨ªnh k¨¨m c¨® ??c ±¹¨¤ b?n ?? b?m ±¹¨¤o ???ng d?n ho?c t?i t?p ?¨ªnh k¨¨m, truy c?p ?? bi?t c?n l¨¤m g¨¬ n?u b?n nghi ng? c¨® nhu li?u ??c tr¨ºn m¨¢y ?i?n to¨¢n c?a m¨¬nh.
N?u b?n nh?n m?t email nghi ng? ch?a m? ??c ho?c ?¨ªnh k¨¨m c¨® ??c ±¹¨¤ b?n CH?A b?m ±¹¨¤o ???ng n?i ho?c t?i t?p ?¨ªnh k¨¨m, chuy?n email ??n b? ph?n ch?ng l?m d?ng c?a nh¨¤ cung c?p d?ch v? internet c?a b?n.
IRS kh?ng c?p quy?n s? d?ng ¡°IRS¡± ho?c logo c?a IRS trong c¨¢c ho?t ??ng m?i ch¨¤i cho d¨´ c¨¢c t? ch?c s? d?ng n?n t?ng c?a nh¨¤ cung c?p hay ti?n h¨¤nh ho?t ??ng c?a ri¨ºng h? b?ng c¨¢c c?ng c? ngu?n m?.
B?n b? c?m s? d?ng IRS ho?c b?t k? m? ph?ng c¨® m¨¤u s?c n¨¤o c?a IRS (v¨ª d?: lRS, 1rs, v.v.) trong c¨¢c ho?t ??ng l?a ??o. M?t s? c? quan ?? ban h¨¤nh r?ng kh?ng ???c s? d?ng t¨ºn, bi?u tr?ng ho?c ph¨´ hi?u c?a c? quan ch¨ªnh ph? Hoa K? theo c¨¢ch ¨¢m ch? s? li¨ºn k?t ho?c ch?ng th?c c?a c? quan ?¨® ho?c ng? ? s? ch?ng th?c c?a c? quan, quan ch?c ho?c nh?n vi¨ºn ch¨ªnh ph?.
C¨¢c h¨¤nh vi l?a ??o theo ch? ?? IRS, B? T¨¤i ch¨ªnh ±¹¨¤ thu? th??ng khi?n ng??i nh?n h¨¤nh vi n¨¤y tin r?ng h? g?p ph?i m?t s? v?n ?? li¨ºn quan ??n thu?. M?t s? ph?n tr?m ng??i nh?n b¨¢o c¨¢o s? c? g?ng b¨¢o c¨¢o ho?c gi?i quy?t v?n ?? t? b¨¢o c¨¢o v?i IRS ho?c v?i c¨¢c c¨¢ nh?n kh¨¢c (v¨ª d?: ng??i khai thu?) ±¹¨¤/ho?c c¨¢c t? ch?c b¨ºn ngo¨¤i.
C¨¢c t? ch?c ???c khuy?n kh¨ªch ph?i h?p v?i b? ph?n nh?n s? ±¹¨¤ ph¨¢p l? ph¨´ h?p c?a m¨¬nh tr??c khi ti?n h¨¤nh ho?t ??ng l?a ??o.
C¨¢c ho?t ??ng li¨ºn quan ??n thu? kh?ng n¨ºn ???c ti?n h¨¤nh trong m¨´a thu?.
Tr??c khi ti?n h¨¤nh ho?t ??ng l?a ??o theo ch? ?? thu?, nh¨®m b?o m?t n¨ºn khuy¨ºn nh?n vi¨ºn chuy?n ti?p c¨¢c email ?¨¢ng ng? ??n nh¨®m b?o m?t c?a t? ch?c.
C¨¢c t? ch?c ±¹¨¤ nh¨¤ cung c?p ph?i cung c?p th?ng tin li¨ºn h? th¨ªch h?p (v¨ª d?: s? ?i?n tho?i ±¹¨¤ ??a ch? email) cho nh¨®m th?c hi?n ho?t ??ng l?a ??o tr¨ºn c¨¢c trang ?¨ªch ho?t ??ng ho?c t??ng t?.
Kh?ng n¨ºn h??ng d?n nh?n vi¨ºn chuy?n ti?p email th?ng b¨¢o li¨ºn quan ??n thu? t?i [email protected] ho?c li¨ºn h? v?i c¨¢c t? ch?c b¨ºn ngo¨¤i bao g?m IRS, chuy¨ºn gia thu?, v.v.
C¨¢c b¨¤i t?p li¨ºn quan ??n thu? ph?i bao g?m m?t th?ng b¨¢o sau r?ng thu? c?a ng??i nh?n kh?ng b? ?nh h??ng.
IRS s? d?ng truy?n th?ng x? h?i (ti?ng Anh) ?? chia s? th?ng tin m?i nh?t v? nh?ng thay ??i, s¨¢ng ki?n, s?n ph?m ±¹¨¤ d?ch v? v? thu?.
IRS c?ng ph¨¢t h¨¤nh c¨¢c cu?c kh?o s¨¢t v? m?c ?? h¨¤i l¨°ng c?a kh¨¢ch h¨¤ng (ti?ng Anh) ?? thu th?p ? ki?n c?ng nh? ?? xu?t c?a ng??i ?¨®ng thu? ±¹¨¤ ng??i h¨¤nh ngh? thu? nh?m c?i thi?n c¨¢c s?n ph?m ±¹¨¤ d?ch v? c?a ch¨²ng t?i.